Oak Furniture House Reviews

The dining bench I received was perfect! The delivery slipped over the Christmas period, but Zoe helped in chasing this up. I would definitely reorder again.

I ordered an oak wine rack, the quality and price are excellent, delivery was efficient and I was kept updated along the way, drivers unpacked it and even took packaging away. I'll definitely buy again and will be recommending to friends and family.

Bought a beautiful bed from Oak Furniture & I was so impressed by the customer service I received from a lady called Janet, she was so helpful & friendly. The bed is now assembled & it’s gorgeous!
The delivery company was great aswell.
Thank you Janet I’m loving my new bed ?

Excellent quality furniture at a good price. Delivered on time too. Unfortunately my dressing table was the wrong colour but once I reported it to Zoe in customer services she arranged for it to be exchanged. She kept me up to date with the progress and checked in with me that everything was now complete. Best customer service I’ve had in a long time !

Very good service with this company, Natasha kept us fully informed about delivery and was accurate on timescale, we received delivery on time, delivery agent also very good. Purchased garden furniture at a great price.
I would certainly recommend based on this experience.

Good communication from ordering to delivery. Well packaged and protected, Pleasant delivery and on time. Price of bed competitive . Very pleased customer will not hesitate to use and recommend Oak Furniture House.
Thank you

All very smooth and efficient service from ordering through to delivery. Oak Furniture House kept us updated as to progress with the order, who would be delivering it, when it would be delivered.
The courier then kept us updated as to delivery time slot and phoned again before arriving. All very easy.
The furniture pieces look great. Very solid and attractive.

My experience dealing with Oak furniture House has been a five star pleasure all the way.From my initial dealings with Janet, who was so lovely through to completion with Mathew, it’s just been a great experience to deal with a company who care and put their customers first.

This is the first time we have ever dealt with Oak Furniture House and it won't be the last. I can not praise this Company enough Natasha has worked above and beyond her duties we have had first class service from choosing our goods and changing our minds and this was not a problem at all to her. Natasha knew that we were on a tight schedule for delivery and went out of her way making several telephone calls for this to happen. I would just like to say a big thank you and for you to know how appreciative we were for your kind help in this matter. If anyone out there is thinking of using Oak Furniture House please do not think twice as service is second to none.

This was my first experience of this company and it was a positive one. The furniture was high-quality and a good price. The delivery went smoothly albeit a couple of weeks later than the original estimated delivery date. I have now put in a second order and do not anticipate any problems.

Ordered 2 bedside tables after being let down by another company when neither the tables or a refund materialised. So was a bit doubtful as to whether I'd get the tables this time round but everything went really smoothly, tables arrived in the stated time frame, really well packaged and they look great (and cheaper than the first company I'd tried). Would use this company again - they contacted me the next day to make sure the delivery had gone well and I was happy with my tables. Gestures like that make a big difference when there is a lot of competition out there and the whole experience was very good.

I bought a big chest of drawers and two bedside tables, the quality of the items is really good, solid and sturdy wood and lovely colour.
The customer service has been outstanding from day one, it took me a little while to make a decision as uncertain of model and colour and they went the extra mile to help me making the right choice. The best customer service I had so far.
I would definitely recommend them.

I have used this company a couple of times over the recent past; the fact I gave them repeat business is a recommendation itself.
This time, there was a hiccup in the delivery schedule, due to matters which were out of the company’s control.
I spoke to several members of the team, and must especially thank Zoe for her commitment to getting a resolution to the delivery issue. The bookcase is now in situ, and we are very pleased with it. I have pleasure in recommending this company, and would use them for future purchases.

I would avoid this company for garden furniture, my experience has been very poor, ordering an Alexander Rose outdoor furniture set in March to enjoy the summer in our garden, however, we are now in September, the summer has been and gone and my patience has run out. No pro-active communication from this retailer to keep me up to date of the progress of my order, just apologetic email responses to my email enquiries giving changing delivery dates each time.

Lovely small table -solid oak and top quality. I first saw this in a shop when away from home but on enquiry their earliest order date was several weeks and delivery expensive. I found this company and customer services were very helpful making the order. . Delivery was just as promised, much quicker and free delivery.
Very pleased with Oak Furniture House and would certainly use them again.